Terms & Conditions
TERMS & CONDITIONS
By placing an order with Instaura Egypt (“Instaura Egypt”, “Instaura”, “we”, “us” or “our”) for products which are sold on the Site you will be deemed to have read, understood and agreed to these Terms & Conditions (“T&Cs”). Please read these T&Cs carefully and, if you are unhappy with any aspect, you should contact one of our customer service advisors before placing an order with us.
In order to make a purchase through the Site or to use the services or features made available to you on the Site, you may be required to register. When you register, you will be required to provide information about yourself including, but not limited to, your name, telephone number and e-mail address, which is true, accurate, current and complete in all respects. Should any of your registration information change in future you are required to amend your personal online account immediately. We may change the registration requirements from time to time. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided.
2. PRICING POLICY
We have taken great care in the preparation of the content of this Site, in particular, to ensure that the details, descriptions, and prices quoted are correct at the time of publishing. All prices are displayed including VAT and exclusive of delivery charges. The total cost of your order is the price of the Products ordered plus VAT at the current rate and plus the delivery charges as set out during the checkout process.
3. ONLINE ORDERING PROCESS
The ordering process consists of the following steps:
- you add the Products which you wish to purchase to your shopping cart.
- you provide an address for delivery, a billing address, and any requested payment information.
- before submitting your order you will have a final opportunity to review the Products to be purchased and their prices (including any additional charges and fees such as delivery costs) and all of the information you have submitted; and
- you will click ‘Submit’ to finalise your order.
If you require any information concerning your order please e-mail us at firstname.lastname@example.org or call us on +201000744659 during business hours, quoting your order number. We may not accept your order if a product you have ordered is out of stock, if we have identified a Product or pricing error, or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.
Deliveries can be made only to Egypt. If you have a question about delivery we will advise you if you call our Customer Services team on +201000744659 during business hours.
We will deliver the merchandise in accordance with the delivery option selected by you. Please view our delivery options below for full details and terms. Whenever referred to, working days exclude Friday and Saturday and national holidays.
We are not responsible for delivery delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
EGYPT DELIVERY OPTIONS AND TERMS
- Standard – 45 LE in Cairo & Giza, Egypt
- Standard – 55 LE in Alexandria, Egypt
- Standard – 85 LE to all major cities in Egypt
Delivery within 4-5 working days (please note that during sale periods and promotional offers this may be increased to 7 working days).
You should inspect the Products upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us otherwise and return the Products in accordance with your cancellation rights or other statutory rights (as referred to below).
Payment can be made through any of the following methods: Visa and Mastercard. Payment will be debited and cleared from your account at the point at which your order has been placed. You confirm that the credit or debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Instaura, we will not be liable for any delay or non-delivery of Products. We retain the legal ownership of all Products until full payment has been made by you and received by us and legal ownership of the Products will immediately transfer back to us if we refund any payment for the Products to you. Risk in the Products transfers to you upon delivery.
7.YOUR CANCELLATION RIGHTS
7.1 TO CANCEL AN ORDER:
You just need to let us know that you have decided to cancel. The easiest way to do this is to send an email included with your invoice number by emailing us at email@example.com . In any such e-mail or written communication, you must include details of your order, including your order number, to enable us to identify it. Your cancellation is effective from the date you send us the email.
7.2 IF YOU CANCEL YOUR ORDER WE WILL:
(a) Refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods if this has been caused by your handling them in a way which would not be permitted in a store. If we refund you the price paid before we are able to inspect the goods and later discover that you have handled them in an unacceptable way, you will be liable to pay to us an appropriate amount.
(b) Refund any delivery costs you have paid, although the maximum refund will be the cost of delivery by the least expensive delivery method we offer (as permitted by law).
(c) Make any refund due to you as soon as possible and in any event within 14 days after the day on which we receive the products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us.
(d)Exchanges: If you indicate on your cancellation email that you would rather receive an exchange than a refund then this will be processed within 7 working days of receiving your returned goods and will be delivered via standard delivery. In these circumstances, a new Contract will be deemed to have been formed between us in relation to the new Product you have selected (and your various rights of cancellation and return as set out herein will apply to that Product). In the event that we are not able to satisfy your request for an exchange then we will refund you the cost of the Products and the original Contract between us will be cancelled.
7.3 IF A PRODUCT HAS BEEN DISPATCHED TO YOU OR YOU HAVE RECEIVED IT BEFORE YOU DECIDE TO CANCEL YOUR CONTRACT:
(a) You must return it to us in its original packaging without undue delay and in any event no later than 14 days after the day on which you let us know that you wish to cancel the Contract.
(c) Unless the Product is faulty or not as described you will be responsible for the cost of returning the Products to us.
(d) If you cancel your order but do not return such goods to us within 14 working days of notifying us of cancellation, we shall be entitled to withhold payment of any refund.
8. OUR LIABILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these T&Cs we will be responsible for loss or damage that you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen (for example, if you discussed it with us during the sales process).
We only supply Products for domestic and private use. You agree not to use the Products for any commercial, business or resale purposes. We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
9. QUESTIONS AND COMPLAINTS
If you have any questions about these T&Cs or if you wish to contact us to complain about any matter in regard to the Products, please email us at firstname.lastname@example.org .
10. TRANSFER OF RIGHTS
We may transfer our rights and obligations under these T&Cs to another organisation and we will always notify you in writing if this happens (but this will not affect your rights or our obligations under these T&Cs). You may only transfer your rights or your obligations under these T&Cs to another person if we agree in writing.
11. LAW, JURISDICTION, AND LANGUAGE
This Site, any content contained herein and any contracts entered into as a result of usage of this Site are governed by Egyptian law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of Egypt.
Subject to the applicable law, neither Instaura, nor its employees or directors shall be liable to any user for any lost profits or revenues, or consequential, incidental, indirect, special, or punitive damages arising out of or in connection with the use of the site or its content (including but not limited to damage resulting from reliance on any information obtained from the site).
في حدود ما تسمح به القوانين المطبقة، لا تكون إنستورا ولا موظفيها ولا مديريها مسئولون أمام أي مستخدم عن أي خسائر فيأرباح أو الدخل أو أي أضرار تابعية أو عارضة أو غير مباشرة أو خاصة أو تأديبية تنشأ عن أو تتعلق باستخدام الموقع أو محتوياته (على سبيل الذكر لا الحصر أي ضرر ينتج عن التعويل على أي معلومة تم الحصول عليها من الموقع).